REFUND POLICY

We want you to be happy with your purchase. If you change your mind, you have the right to cancel your order within 14 days of receiving your goods under UK consumer law.

Returns

You may return eligible items within 14 days of receiving your order.

To qualify for a return:

The item must be unused and in its original condition.
Any tags, packaging, and accessories must be included.
You must notify us of your intention to return the item within 14 days of delivery.
The item must then be returned within 14 days of notifying us.

To request a return, please contact us using the details below and provide your order number.

Refunds

Once we receive and inspect the returned item, we will process your refund.

Refunds will be made to the original payment method within 14 days of receiving the returned goods or proof that they have been returned.

Original standard delivery charges will be refunded where required by law. Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Exchanges

We only offer exchanges for items that are faulty, damaged, or supplied incorrectly. Please contact us within 14 days of receiving your order if you require an exchange.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

Personalised or custom-made products
Items made to your specific requirements
Sealed items that have been opened and are not suitable for return for hygiene reasons

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and provide photographs where possible. We will arrange a replacement, exchange, or full refund as appropriate.

For all return, refund, and exchange requests, please contact:

Email: julia@wildappaloosa.co.uk

Please include your order number and details of your purchase